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Online Meter Reading Help

Below you'll find details on various aspects of the meter reading system.

MPAN Breakdown

The Supply Number or MPAN number is a 21 digit number which should be displayed on your electricity bill by your current supplier. The usual display is shown above but sometimes it is displayed on one line as opposed to two

This Supply Number is UNIQUE to your metered electricity supply

 

 MPAN Example

Entering Your Meter Reading

1. The Dial Meter Reading.

Record the number the pointer has just passed, for example, the dials shown to the right would have the number, 52684 (five, two, six, eight, four).
Dials Example
10,000
1,000
100
10
1
   

2. The Digital Display

Record the numbers in the Rate 1 boxes provided
Single Rate or Low/ Rate 1 Readings 1 3 4 2 1
   

3. A flashing or a changing digital display

Record the numbers in the boxes provided and the rate for each reading displayed on the meter. You may need to press a black button on the meter front to change the display to show the ‘Rate 2’ reading
Single Rate or Low/ Rate 1 Readings 1 4 3 5 6
Normal/Rate 2 Reading 5 4 3 5 3

If you have any problems with entering the meter reading, or you would like to talk to someone about your meter reader you can Email us here or
telephone 0845 602 1288 (local rate).